Application Infrastructure Management
The components critical for optimal performance of modern composite n-tier applicationsIncreasing numbers of web-based business transactions travel over diverse and interconnected infrastructures; through networks, application servers, firewalls and virtualized systems; via heterogeneous operating systems and distributed Service Oriented Architectures (SOAs).
As the demand increases, new technologies and new iterations of existing technologies need to be integrated into your environment, making your infrastructure increasingly vulnerable to failure and difficult to manage in production. In addition to managing complexity, rapidly rising demand and new technologies to meet service obligations, you are being asked to:
- Renew Infrastructure - Migrate to new technologies such as Web Services and SOA as old ones reach obsolescence.
- Exceed Customer Expectations - online customers expect to be treated as your company’s only customer - every time.
- Assure Revenue - Because significant revenue is generated through web applications, any downtime or performance issues compromise the bottom line.
- Accelerate Growth - Help the business find new capabilities, new channels and new sources of information.
- Control Costs - no more new “boil the ocean” projects. Leverage existing investments in CRM, ERP, Supply Chain and HR systems.
- Optimise - Align with initiatives like ITIL and Six Sigma.
Who uses these systems?Overview
Organisations deploying complex, next-generation web applications have discovered that the tools, skills, and processes they have used to manage applications for years suddenly seem completely ineffective for managing business-critical processes. Next-generation applications are inherently complex and difficult to manage. This is because they are comprised of many interconnected, heterogeneous parts including Web servers, Java and .NET applications and other application servers. They also include packaged applications such as Siebel, Oracle and SAP as well as back-end systems such as IBM MQ, CICS, Tuxedo, and various kinds of databases.
To ensure superior service delivery and customer experiences, IT teams need real-time intelligence about application performance and the ability to quickly find the causes of incidents when they arise. With CA Wily Introscope, you regain essential 24x7 visibility into vital web applications in production environments. By using this industry-leading application performance management (APM) tool, you can quickly isolate problems—before they affect customer satisfaction, impact your bottom line or violate SLAs.
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